Data Retention Policy

1. Introduction

This Data Retention Policy outlines the protocols and procedures that seem.io Ltd (MatchedRisk is a trading name of seem.io Ltd) ('we,' 'our,' or 'us') follows to ensure that personal data is stored and deleted in compliance with applicable laws and regulations. Our goal is to protect the privacy and security of personal data while retaining only the information necessary for our business operations.

2. Purpose

The purpose of this policy is to establish guidelines for retaining, managing, and disposing of data in a way that:

  • Ensures compliance with legal and regulatory requirements.
  • Protects the privacy of individuals.
  • Minimises storage costs and reduces the risk of data breaches.

3. Scope

This policy applies to all data collected, processed, and stored by seem.io Ltd, including but not limited to:

  • Customer data
  • Employee data
  • Supplier and partner data
  • Marketing data

4. Data Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. The retention periods for different types of data are as follows:

  • Customer Data: Retained for the duration of the customer relationship and for a period of 1 year thereafter.
  • Marketing Data: Retained until the individual opts out or withdraws consent, and for a period of 30 days thereafter.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, use, alteration, and disclosure. Data is stored securely using industry-standard encryption and access controls.

6. Data Disposal

When personal data is no longer needed and falls outside the retention periods specified above, it will be securely disposed of using appropriate methods, such as:

  • Permanent deletion from electronic storage systems.
  • Shredding of physical documents.

7. Legal and Regulatory Compliance

We comply with all applicable data protection laws and regulations, including the Data Protection Act (2018) (UK), General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation.

8. Individual Rights

Individuals have the right to request access to their personal data, request corrections, request deletion, and object to or restrict processing of their data. Requests can be made using the contact information below.

9. Updates to This Policy

We may update this Data Retention Policy from time to time to reflect changes in legal requirements or our data management practices. The latest version of the policy will always be available on our website.

10. Contact Information

For any questions or concerns about this Data Retention Policy or our data management practices, please contact us at:

You can view our ICO Data Protection Certificate here.